Terms of Service

1. Acceptance of terms

By accessing or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use our website or services.

2. Scope of these terms

These terms apply to use of our website, online platforms, service inquiries, and general information published by MERIT Vision. We provide data analytics, AI/ML, web scraping, and related services, and content on this site is for informational purposes and may change without notice.

Paid services are subject to agreed scope, pricing, timelines, and deliverables.

3. Project agreements take priority

Where MERIT Vision enters into a separate proposal, statement of work, service agreement, or platform contract, that agreement will apply to the specific project.

These website terms do not replace any signed project agreement between MERIT Vision and a client.

4. Proposals, quotes, and project scope

Project scope, deliverables, milestones, and fees will be confirmed in writing before work begins.

5. Client responsibilities

Clients are responsible for providing accurate information, timely feedback, required access, and any data or materials needed for delivery.

6. User responsibilities

• Provide accurate information when contacting us or creating accounts.
• Use our services lawfully and in accordance with applicable regulations.
• Respect intellectual property and confidentiality obligations.

7. Prohibited activities

• Attempting to access restricted areas without authorization.
• Reverse engineering or interfering with site functionality.
• Using our services to violate privacy or intellectual property rights.

8. Acceptable use of AI, automation, and data services

Users and clients must not use MERIT Vision services for unlawful surveillance, privacy violations, intellectual property infringement, or harmful automated activity.

Automation and data services must be used lawfully and in line with applicable privacy, data protection, and platform rules.

9. Intellectual property and confidentiality

All trademarks, logos, and content on this site are property of MERIT Vision or its licensors. You may not use them without prior written consent, except as permitted by law.

Clients retain ownership of materials they provide. Ownership of final deliverables should be defined in the relevant proposal, statement of work, or contract.

MERIT Vision retains ownership of pre-existing tools, templates, methods, code libraries, and know-how unless otherwise agreed in writing.

Each party will treat the other's confidential information in line with the relevant project agreement. Access to client data is limited to authorised personnel and service providers who need it for agreed purposes.

10. Disclaimers and limitation of liability

Our website and services are provided "as is" without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties and shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or services.

To the maximum extent permitted by law, website content is provided for general information only.

Nothing in these Terms limits or excludes any rights, guarantees, or remedies that cannot be excluded under applicable law.

11. Indemnification

You agree to indemnify and hold MERIT Vision harmless from any claims, damages, or expenses arising out of your use of the site or services or violation of these terms.

12. Fees and payment

Fees, payment terms, taxes, and invoicing arrangements will be set out in the relevant proposal, invoice, or service agreement.

13. Cancellation and termination

Cancellation and termination rights, including any applicable notice periods and fees for work already performed, will be set out in the relevant proposal, statement of work, or service agreement. Either party may terminate where the other materially breaches these Terms and does not remedy the breach within a reasonable time.

14. Dispute resolution

If a dispute arises, the parties should first attempt to resolve it through good-faith discussion.

15. Changes to terms

We may update these Terms from time to time. We will post the new effective date above. Continued use constitutes acceptance of the updated terms.

16. Governing law

These Terms are governed by the laws of Queensland, Australia.

17. Contact

For questions about these terms, contact [email protected].

18. Related policies

• Privacy Policy
• Cookie Policy
• Data Processing Addendum — available on request.
• Information Security Policy — available on request.